How long will it take
for my carpet or upholstery to dry?
It typically takes about 1
hour for your carpets to dry. Usually the first rooms we clean will
be dry by the time we leave. Drying time of a carpet, however, is
regulated by humidity and air flow to the room. If the relative
humidity of the air in the room is high or at saturation level,
drying time can be longer than one hour. In these situations, air
conditioning or heat, depending on the time of year, will help speed
the process.
Drying time for upholstery is very difficult to predict. Not only do
the above mentioned environmental issues impact the drying time, but
the material will have a significant effect as well. As a general
rule, expect most upholstery to take up to 24 hours to dry.
Will the cleaning
agents used harm my children or pets?
Our cleaning solution is water
based and completely safe for people, pets and the environment.
How long do I have to
wait after cleaning to let my children or pets on the carpet or
upholstery?
The carpet may be walked on
with clean feet, socks or shoes while damp. Activity on the carpet
should be limited to this foot traffic until the carpet is dry.
The upholstery should be allowed to dry completely before returning
the cushions and pillows to their usual places.
Do I need to vacuum
before you arrive?
No. As part of our cleaning
process we will vacuum your carpets.
Do I need to move my
furniture before the crew arrives?
No. We'll move most furniture
including sofas, chairs, end tables, dining tables, etc as long as
they are cleared. Once we move your furniture, we'll clean the
carpet and return it to its rightful place. We refrain from moving
items that we may damage including entertainment centers, electronic
equipment, display cases, china cabinets, large bookshelves, etc. We
do suggest you remove any breakable items from table tops, etc. We
also do not move items that are too heavy to move (such as pianos or
pool tables), or items where there is simply no place to put them
while cleaning, such as beds and dressers.
Do I have to be home
while you are working in my home?
It is not necessary that you
be home while we are cleaning your carpets, upholstery, because our
cleaning technicians are thoroughly trained professionals you can
trust. In order to provide the best possible cleaning, we do
recommend that someone is home before we begin cleaning to discuss
any specific needs or areas of concern regarding the care of your
carpet, or furniture.
Can I cancel or
reschedule my appointment?
We understand that schedules
change and you can't always keep your appointments. We are typically
very happy to work with you to find a more convenient time, should a
conflict arise in your schedule. Since our other customers and
employees depend upon our schedule, we ask that you give us at least
48 hours notification of a cancellation. This allows us an
opportunity to service another person who may be in need of service.
What payment methods
to you accept?
As of this moment we are only
accepting cash, money orders, cashier checks or personal checks.
How do you guarantee
customer satisfaction?
We are happy to work with you
to correct any situation that leads to your dissatisfaction, We want
to keep you as a customer for life, and are committed to doing
whatever it takes to make you satisfied.